Refund Policy

1. Refund Eligibility

You are eligible for a full refund if:

• You request the refund within 14 days of purchase
• You have made a reasonable effort to use the plugin
• You have contacted support if experiencing technical issues

2. Non-Refundable Situations

While we're generous with refunds, we cannot offer refunds in the following cases:

• After 14 days: Refund requests made more than 14 days after purchase
• License Violations: Accounts terminated for terms of service violations
• Chargebacks: If you've initiated a chargeback with your payment provider
• Previous Refunds: Multiple refund requests on the same account (abuse prevention)

3. How to Request a Refund

Requesting a refund is simple and straightforward:

4. What Happens After a Refund

Once a refund is approved:

• Your license to use the plugin is revoked
• You should delete the plugin files from your server
• Access to updates and support is terminated
• Your account remains active for future purchases

5. Refund Method

Refunds are issued to the original payment method used for purchase. Processing times vary by payment provider:

• Credit/Debit Cards: 5-10 business days
• PayPal: 1-3 business days
• Other Methods: Varies by provider

6. Partial Refunds

We do not offer partial refunds. All refund requests are for the full purchase amount.

7. Bundle Purchases

For bundle purchases (multiple plugins), you may request a refund for:

• Full Bundle: Within 14 days of purchase
• Individual Plugins: We can issue a pro-rated refund for unused plugins in the bundle

8. Technical Issues

Before requesting a refund due to technical issues, please:

• Check the documentation for troubleshooting steps
• Contact our support team for assistance
• Verify your server meets minimum requirements
• Test on a clean server without other plugins

Our team is committed to resolving technical issues. Most problems can be fixed quickly with proper support.

9. Refund Abuse Prevention

To prevent abuse of our refund policy, we monitor refund requests. Accounts showing patterns of abuse (repeated purchases and refunds) may be flagged and lose refund eligibility.

10. Chargebacks

11. Questions About Refunds

If you have questions about our refund policy or a specific refund request, please contact:

• Email: refunds@voltexastudios.com
• Support Page: Contact Support

12. Our Commitment

We're confident you'll love our plugins. Our refund policy exists to give you peace of mind when purchasing. We want every customer to be satisfied, and we'll work hard to resolve any issues before they become refund requests.